Customer Success Strategist
6 days ago
Unlock Customer Value
Salesforce, Inc. is seeking a highly skilled and experienced professional to serve as a trusted advisor for our customers' success. As a Customer Success Manager (CSM), Senior Manager, you will partner with customer organizations to understand their business needs and provide strategic guidance on how to maximize the value of Salesforce.
Your Key Responsibilities:
- Forge deep relationships with customers and account teams to maintain awareness of key events, needs, potential risks, and value drivers.
- Help customers improve their overall technical and operational health by providing expert guidance on optimizing the Salesforce platform.
- Act as a single point of contact for major customer incidents, managing expectations and communications through resolution.
Minimum Requirements:
- 10+ years of experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, or solutions architecture.
- Experience with Salesforce Sales Cloud and/or Service Cloud, or relevant competing platforms.
- 6+ years of management consulting experience.
- Exceptional communication and presentation skills, with ability to communicate effectively at all levels, including executive and C-level.
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