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Customer Success
1 month ago
About Alloy.ai
We work with consumer goods companies that make the products we eat, wear, and use every day. We tackle a real and complex problem for them – managing supply and demand in the face of constantly changing customer behavior.
Our team hails from successful startups, leading tech companies, and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.
We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture and celebrates diversity of all kinds.
About The Role
We are looking for an Engagement Manager for our Client Solutions team. You will lead some of our most strategic customer engagements, delivering business value.
Your Responsibilities
- Lead, manage, and grow Alloy's strategic customers, working primarily with large corporations, supporting VP to C-level stakeholders.
- Act as the primary point of contact for assigned customers from kickoff through renewal.
- Collaborate with customers to create long-lasting business connections and build true business partnerships.
- Support customers through implementation, training, and onboarding, working closely with cross-functional Alloy.ai teams.
- Deliver against valuable short-term objectives and keep new and ongoing projects on track.
- Maintain strong relationships with customers, addressing their needs and priorities.
- Surface and drive expansion opportunities with existing customers through consultative sales and partnership efforts.
- Conduct business value reviews to grow and retain book of business.
- Implement repeatable processes at customer organizations, driving increased profitability.
- Partner with product and marketing initiatives, helping drive scale as the business grows.
What We're Looking For
- 4+ years of experience in SaaS customer success, management consulting, or related analytical fields.
- Exceptional analytical problem-solving skills and senior selling skills within consultative projects.
- Demonstrated ability to understand technical details while staying focused on business objectives.
- Outstanding project management, organization, and work ethic.
- Highly motivated, self-directed, team player with a sense of urgency.
