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Customer Experience Strategist at Tidalis

1 week ago

Vancouver, British Columbia, Canada Tidalis Full time

We are seeking an exceptional Customer Experience Strategist to join our team at Tidalis. As a key player in our organization, you will be responsible for driving customer satisfaction and loyalty through delivering exceptional experiences across all touchpoints. Your expertise in customer success, account management, and relationship building will enable you to build strong relationships with our customers and help them achieve their goals.

Key Responsibilities
  • Develop and execute strategies to enhance customer experience and drive customer loyalty.
  • Build and maintain relationships with key customers and stakeholders.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer solutions.

Requirements:

  • Bachelor's degree in Business, Marketing, or related field.
  • Minimum 3 years of experience in Customer Success, Account Management, or a similar customer-facing role.
  • Proven track record of delivering exceptional customer experiences.
  • Strong analytical and problem-solving skills.