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Parts Advisor

4 weeks ago

Port Moody, British Columbia, Canada OpenRoad Auto Group Full time
Unleash Your Potential at OpenRoad Auto Group

As a Parts Advisor at OpenRoad Auto Group, you will be the face of our dealership, providing exceptional customer service and ensuring our guests have an unforgettable experience. With a passion for automotive excellence, you will be responsible for ordering and arranging parts, setting up delivery, and maintaining our inventory levels.

Key Responsibilities:

  • Provide top-notch customer service and interact with guests and wholesale customers
  • Be familiar with the process of ordering and arranging parts, and setting up delivery as required
  • Maintain minimum levels of parts and supplies through data processing records and visual inspection
  • Look up stock numbers and prices in the system
  • Advise customers on the substitution or modification of parts when exact replacement is not available
  • Maintain systemized storage facilities ensuring proper security for parts and tools
  • Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty
  • Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs
  • Issue parts on the basis of requisitions submitted by Technicians
  • Work to improve CSI and general customer satisfaction in accordance with the OpenRoad's philosophy
  • Maintain parts and parts room in a clean and orderly manner
  • Must follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor

Requirements:

  • At least 1 year experience in Auto Parts advisory role
  • Excellent customer service skills
  • Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely
  • Current knowledge of local sources of supply
  • Knowledge of techniques for receiving, storing, and issuing parts and supplies
  • Ability to maintain records and prepare reports using a computerized equipment maintenance system
  • Ability to work cooperatively with all levels of the organization
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions
  • Ability to make sound decisions in a manner consistent with the essential job functions
  • Valid BC drivers license