Service Advisor

7 months ago

Port Moody, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD**

**Position**:Service Advisor
**Status**:Full-Time

**Dealership**:OpenRoad Toyota Port Moody
**Department**: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with the customer upon delivery of the vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance.
- Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies, and procedures.
- Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US

  • Service Advisor

    6 months ago

    Port Moody, Canada Westwood Honda Full time

    **Westwood Honda has an opening for a full-time Service Advisor** Are you looking for a career in the auto industry? We would love you to join the Westwood Honda team at our state-of-the-art facility! If you are someone looking for secure, meaningful and long-term employment with room for growth, there’s a place for you here. We are looking for an...

  • Legislative Services Advisor

    2 weeks ago

    Port Moody, Canada City of Port Moody Full time

    **Legislative Services Advisor (RFT)**: **Job order -**J1224-0270 - Regular Full-Time** **Title**Legislative Services Advisor (RFT) **Category**Legislative Services **City**Port Moody, British Columbia, Canada **Job Description**Legislative Services Advisor (RFT) The City of Port Moody is seeking a regular, full-time Legislative Services Advisor to join...

  • Legislative Services Advisor

    2 weeks ago

    Port Moody, Canada City of Port Moody Full time

    Job Number: - J1224-0270 - Job Title: - Legislative Services Advisor (RFT) - Job Type: - Regular Full-Time - Employment Group: - Exempt - Date Posted: - December 11, 2024 - Closing Date: - January 5, 2025 - Job Category: - Legislative Services - Branch/Location Office: - City Hall - City: - Port Moody - Province / State: - British Columbia - Salary...

  • Service Advisor

    6 months ago

    Port Coquitlam, Canada Metro Motors Full time

    **ATTENTION ALL SERVICE ADVISORS!** Metro Ford in Port Coquitlam is currently looking for an Experienced Automotive Service Advisor to join our team. If you’re motivated, care about customers, passionate about the automotive industry then we are looking for you. We need 1 Service Advisor who thrives in a culture, seeking to exceed customer expectations...

  • Service Advisor

    1 month ago

    Port Perry, Canada Gus Brown Buick GMC Port Perry Full time

    We are seeking a highly motivated and customer focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, accurately assessing vehicle issues, and recommending appropriate services to...

  • Financial Advisor

    6 months ago

    Port Moody, Canada Scotiabank Full time

    Requisition ID: 200616 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Parts Advisor

    6 months ago

    Port Moody, Canada Westwood Honda Full time

    **Westwood Honda has an opening for a full time Parts Advisor** Are you are someone looking for secure, meaningful and long-term employment with room for growth? Do you want to work with a team that enjoys a work-smart culture and celebrates wins together? If so, there’s a place for you here! We are looking for an experienced and motivated individual to...

  • Service Advisor

    7 months ago

    Port Coquitlam, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Subaru Coquitlam as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Automotive Service Advisor

    7 months ago

    Port Colborne, Canada Iker's Automotive Full time

    '''Job Overview: We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, upselling additional services, and ensuring customer...

  • Automotive Service Advisor

    3 months ago

    Port Hope, Canada Lakeridge Chrysler Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a great opportunity to work in a fast-paced dealership environment and...

  • Service Advisor

    6 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**:Service Advisor **Status**: Full-Time **Dealership**: OpenRoad Toyota Port Moody **Department**:Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Parts & Service Advisor

    7 months ago

    Port Hawkesbury, Canada Canso Ford Sales Full time

    Canso Ford Sales is currently seeking a motivated individual to join our team as an Parts & Service Advisor.What would your duties be as an Parts & Service Advisor at Canso Ford Sales?The Parts & Service Advisor is responsible for guiding Canso Ford’s customers through the maintenance and repair of vehicles while creating a great first...

  • Service Advisor

    6 months ago

    Port Carling, Canada Rosseau Road Powersports and Marine Ltd. Full time

    **About us** Rosseau Road Power Sports and Marine is a small business in Seguin, ON. We are professional, agile, professional, and our goal is to Rosseau Road Powersports and Marine is a fast paced fun workplace that gets the job done proffesionally.. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Casual...

  • Parts Advisor

    3 weeks ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position: Parts Advisor Status: Full-Time Dealership: OpenRoad Auto Group (Port Moody Region) Department: Parts We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are...

  • Product Advisor

    7 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: OpenRoad Lexus Port Moody **Department**: Sales **Salary Range**: $70,000 - $100,000 We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your...

  • Product Advisor

    7 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: OpenRoad Lexus Port Moody **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Product Advisor- Openroad Mazda Port Moody

    7 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** Position**:Product Advisor** Status**:Sales Full-Time** Dealership**: OpenRoad Mazda Port Moody** Department**:Sales** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Product Advisor- Openroad Lexus Port Moody

    6 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** Position**: Product Advisor** Status**:Sales Full-Time** Dealership**: OpenRoad Lexus Port Moody** Department**:Sales** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Product Advisor

    3 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: OpenRoad Toyota Port Moody **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Product Advisor

    3 months ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Full-Time **Dealership**: OpenRoad Toyota Port Moody **Department**:Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country...