Service Advisor

5 months ago


Port Moody, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD**

**Position**:Service Advisor
**Status**:Full-Time

**Dealership**:OpenRoad Toyota Port Moody
**Department**: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with the customer upon delivery of the vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance.
- Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies, and procedures.
- Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US


  • Service Advisor

    5 months ago


    Port Moody, Canada Westwood Honda Full time

    **Westwood Honda has an opening for a full-time Service Advisor** Are you looking for a career in the auto industry? We would love you to join the Westwood Honda team at our state-of-the-art facility! If you are someone looking for secure, meaningful and long-term employment with room for growth, there’s a place for you here. We are looking for an...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    3 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    3 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Parts Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!About the Role:Provide top-notch...

  • Service Advisor

    5 months ago


    Port Coquitlam, Canada Metro Motors Full time

    **ATTENTION ALL SERVICE ADVISORS!** Metro Ford in Port Coquitlam is currently looking for an Experienced Automotive Service Advisor to join our team. If you’re motivated, care about customers, passionate about the automotive industry then we are looking for you. We need 1 Service Advisor who thrives in a culture, seeking to exceed customer expectations...

  • Parts Advisor

    2 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential with OpenRoad Auto GroupAt OpenRoad Auto Group, we're committed to delivering exceptional customer experiences and fostering a culture of continuous improvement. As a Parts Advisor, you'll play a vital role in our team, working closely with guests and wholesale customers to provide expert advice and support.Key Responsibilities:Provide...

  • Parts Advisor

    3 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential as a Parts AdvisorAt OpenRoad Auto Group, we're looking for a skilled Parts Advisor to join our team. As a key member of our Parts department, you'll play a vital role in providing exceptional customer service and ensuring our customers receive the best possible experience.Key Responsibilities:Provide top-notch customer service to...

  • Product Advisor

    1 month ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    About OpenRoad Auto GroupWe are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to be the national leader in customer satisfaction.Job Title: Product AdvisorWe are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad...

  • Product Advisor

    4 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    About OpenRoad Auto GroupWe are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to be the national leader in customer satisfaction.Job Title: Product AdvisorWe are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad...

  • Parts Advisor

    2 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential with OpenRoad Auto GroupAt OpenRoad Auto Group, we're committed to delivering exceptional customer experiences and fostering a culture of continuous improvement. As a Parts Advisor, you'll play a vital role in our team, working closely with guests and wholesale customers to provide top-notch service and support.Key...

  • Financial Advisor

    4 months ago


    Port Moody, Canada Scotiabank Full time

    Requisition ID: 200616 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Product Advisor

    3 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential with OpenRoad Auto GroupAre you a motivated and results-driven individual looking to accelerate your career in the automotive industry? We're seeking a talented Product Advisor to join our team at OpenRoad Mazda Port Moody!About the Role:As a Product Advisor, you will be responsible for providing exceptional customer service, promoting...

  • Product Advisor

    3 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential with OpenRoad Auto GroupAre you a motivated and results-driven individual looking to accelerate your career in the automotive industry? We're seeking a talented Product Advisor to join our team at OpenRoad Mazda Port Moody!About the Role:As a Product Advisor, you will be responsible for providing exceptional customer service, promoting...

  • Parts Advisor

    5 months ago


    Port Moody, Canada Westwood Honda Full time

    **Westwood Honda has an opening for a full time Parts Advisor** Are you are someone looking for secure, meaningful and long-term employment with room for growth? Do you want to work with a team that enjoys a work-smart culture and celebrates wins together? If so, there’s a place for you here! We are looking for an experienced and motivated individual to...

  • Product Advisor

    2 weeks ago


    Port Moody, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your PotentialAt OpenRoad Auto Group, we're looking for a skilled Product Advisor to join our team at OpenRoad Mazda Port Moody. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.Key Responsibilities:Provide exceptional customer service by...