Customer Experience Specialist

2 weeks ago

Whitby, Canada Midway Nissan Full time

**Job Opportunity**

Midway Nissan, a proud member of the Drive Autogroup, is currently seeking a highly skilled Brand Ambassador to join our Sales Team. The ideal candidate must possess the ability to not only anticipate, but exceed customer expectations, while having in-depth knowledge of the product line-up.

Our goal is to make every customer a customer for life. If you're passionate about delivering a unique customer experience that creates a memorable and outstanding impression, then we want to talk to you.

Responsibilities

  • Deliver an exceptional customer experience on all interactions by exercising excellent communication skills, and understanding customer needs and expectations.
  • Maintain solid product knowledge of Nissan vehicles, optional packages and latest technology.
  • Perform high-quality and professional demonstrations of new/used vehicles.
  • Follow-up with buyers to ensure referral business.
  • Learn to overcome objections and thrive in sales situations.
  • Directly report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
  • Establish and maintain a cooperative and professional relationship with Management and colleagues.
  • Bring your 'A game' & positive attitude with you every day.

Qualifications

  • Must have a valid OMVIC license.
  • Minimum 1 year of sales experience, preferably in the automotive industry.
  • Available to work flexible hours & weekends.
  • The ability to operate PC-based software, and experience using Vinsolutions and Next Up would be considered an asset.
  • Valid Ontario driver's license with a clean driving record.

Skills

  • Strong Leadership abilities.
  • Strong selling and negotiation background.
  • Proven ability to deliver exceptional customer service.
  • Problem Resolution skills.
  • Ability to work well under pressure and prioritize to meet targets.
  • Strong oral and written communication skills.
  • Excellent interpersonal skills.
  • Computer Literacy.
  • Accountability.
  • Active Listening skills with all customers.

What We Offer

  • Competitive compensation plans.
  • Collaborative team dynamic and Family-like atmosphere.
  • Supportive work environment.
  • Health and wellness initiatives.
  • Community involvement activities.
  • Exciting company events.
  • Employee purchase plans and company discounts.

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don't meet all the qualifications. If you're looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

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