Current jobs related to Customer Experience Manager - Whitby - Michaels

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...

  • Customer Experience Manager

    3 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...

  • Customer Experience Manager

    3 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.Key ResponsibilitiesLead and manage the execution of front-end...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...

  • Customer Experience Manager

    2 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.Key ResponsibilitiesAssist Store Manager in leading and managing...

  • Customer Experience Manager

    3 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the delivery of exceptional customer service and front-end operations in our stores. As a key member of our retail team, you will be responsible for managing and executing shrink and safety programs, leading omnichannel processes, and maintaining store recovery standards.Key...

  • Customer Experience Manager

    2 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesAssist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.Key ResponsibilitiesLead and manage the customer experience team to...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.Key ResponsibilitiesLead and manage the customer experience team to...

  • Customer Experience Manager

    5 months ago

    Whitby, Canada Michaels Full time

    Store - TOR-WHITBY, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Part Time Customer Experience Manager

    7 months ago

    Whitby, Canada Michaels of Canada, ULC. Full time

    Store - TOR-WHITBY, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Manager

    3 weeks ago

    Whitby, Canada Michaels Full time

    Store - TOR-WHITBY-NORTH, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Associate

    2 weeks ago

    Whitby, Canada TD Bank Full time

    **Work Location**: Whitby, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 days ago

    Whitby, Canada TD Bank Full time

    **Work Location**: Whitby, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $44,000 - $55,400 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Team Lead

    2 weeks ago

    Whitby, Canada Michaels Full time

    Job SummaryAs a Customer Experience Team Lead at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. This includes leading the omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.Key...

  • Hotel General Manager

    5 months ago

    Whitby, Canada Hotel General Manager - Durham Region Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL IHG EXPERIENCE PREFERRED** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible...

  • Manager, Operations, Guest Experience

    5 months ago

    Whitby, Canada Thermëa spa village | Whitby Full time

    Operations Manager - Guest Experience at Thermëa spa village We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings...

Customer Experience Manager

2 months ago

Whitby, Canada Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.

Key Responsibilities
  • Lead and manage the execution of front-end operations, including customer service, sales floor management, and cash handling.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store management team to achieve business objectives and ensure compliance with company policies and procedures.
  • Train and coach team members to provide exceptional customer service and achieve sales goals.
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
  • Participate in the performance management process and provide feedback to team members.
  • Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Lead the delivery of high-quality custom framing solutions to customers, including planning and managing the completion of framing workloads.
Requirements
  • 2+ years of retail management experience, preferably in a customer-facing role.
  • Proven track record of delivering exceptional customer experiences and achieving business objectives.
  • Strong leadership and communication skills, with the ability to motivate and coach team members.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical ability to stand for long periods, move throughout the store, and lift heavy boxes and equipment.
What We Offer

Michaels is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.