Customer Experience Manager

4 days ago

Whitby, Canada Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.

Key Responsibilities
  • Lead and manage the execution of front-end operations, including customer service, sales floor management, and cash handling.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store management team to achieve business objectives and ensure compliance with company policies and procedures.
  • Train and coach team members to provide exceptional customer service and achieve sales goals.
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
  • Participate in the performance management process and provide feedback to team members.
  • Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Lead the delivery of high-quality custom framing solutions to customers, including planning and managing the completion of framing workloads.
Requirements
  • 2+ years of retail management experience, preferably in a customer-facing role.
  • Proven track record of delivering exceptional customer experiences and achieving business objectives.
  • Strong leadership and communication skills, with the ability to motivate and coach team members.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical ability to stand for long periods, move throughout the store, and lift heavy boxes and equipment.
What We Offer

Michaels is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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