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Customer Experience Representative

2 months ago

Whitby, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.

Key Responsibilities:

  • Process day-to-day transactions and nurture long-standing relationships with customers
  • Identify and fulfill simple sales opportunities to contribute to the branch's targets
  • Be a technology expert and share knowledge with customers to help them better manage their banking needs
  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs, explaining complicated concepts simply

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfortable in simple sales situations and able to promote digital and self-service banking options
  • Strong technical skills and ability to support customers with their banking needs

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package
  • The opportunity to work in a collaborative team environment and make a positive impact on our customers' lives