Fragrance Ambassador

2 days ago

Toronto, Ontario, Canada Richemont Full time

About the Role

The Fragrance Ambassador will be responsible for achieving and exceeding fragrance and accessory sales targets as directed by management, while elevating each guest's personal Cartier journey through an emotional experience.

Main Responsibilities

  • Drive Sales and Revenue Growth
    • Support the boutique to achieve and/or exceed monthly fragrance and accessories sales targets.
    • Ensure that each client and visitor receives an exceptional welcoming experience, leveraging any waiting period (before or after the appointment) to subtly introduce fragrance and accessories as an emotional component of the Cartier universe and a perfect gifting option.
    • Process fragrance and/or accessory sales for Sales Associates, if needed.
    • Expertly uncover clients' needs and expectations about fragrance and accessories (for self-purchases and gifts), while handling objections or pushback with ease.
  • Develop and Grow Fragrance and Accessories Clientele
    • Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.
    • Build client base with new clients for fragrance and accessories categories.
    • Identify clients with interest and potential to grow into other categories, and direct them to a trusted Sales Associate to continue their Cartier journey.
  • Act as an Ambassador for the Fragrance and Accessories Categories in the Boutique
    • Raise awareness, product knowledge and passion for fragrance and accessories across the entire boutique team by hosting weekly training briefs during morning meetings.
    • Maintain 100% participation in trainings provided by Marketing and L&D teams and convey key insights within the boutique.
    • Support execution of all fragrance and accessories initiatives (such as new furniture installation, events, new launch introductions, sampling etc.) in partnership with boutique management and corporate stakeholders.
    • Encourage inclusion of fragrance samples with every boutique sale.
    • Track boutique Accessories/Fragrance sales on a weekly basis and motivate team to reach category ambitions.
  • Support Daily Boutique Operations
    • Understand and comply with all security and operational policies and procedures for the Group, Maison and Boutique.
    • Assist with daily set-up, merchandising and breakdown of the boutique.
    • Ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.
    • Ensuring range and novelties product is properly displayed in partnership with VM team.
    • Listen to and implement Boutique Manager / team members' feedback.
  • Collaboration with Corporate Teams and Ambassador Community
    • Share relevant client and team feedback with fragrance and accessories corporate teams suggesting actions for improvement.
    • Engage in virtual meetings with network-wide Ambassador Community and corporate teams.

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