Sales Supervisor

3 weeks ago

Toronto, Canada diptyque Full time

**DIPTYQUE Paris **Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5_th_ arrondissement at 34 Boulevard Saint Germain.

The **Sales Supervisor** will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure diptyque’s positioning as a true luxury brand by providing high levels of clients’ satisfaction through excellent service.

**Responsibilities**:

- **Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM**
- Inspire and motivate the team by leading by example
- Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
- Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature
- Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
- Actively contribute to Client Experience training for all team members
- Highly contribute to achievement of Client Experience evaluation target
- Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
- Deal directly and effectively with VIP clients
- Be aware of key competitors and industry trends
- Be the driving force in the development of client database
- Leading by example, achieve CRM KPIs target Product knowledge
- Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
- Be pro-active in using training tools provided Store Operations
- Responsible for opening and closing check-list
- Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
- Inspire and motivate the team by leading by example
- Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
- Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature
- Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
- Actively contribute to Client Experience training for all team members
- Highly contribute to achievement of Client Experience evaluation target
- Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
- Deal directly and effectively with VIP clients
- Be aware of key competitors and industry trends
- Be the driving force in the development of client database
- Leading by example, achieve CRM KPIs target Product knowledge
- Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
- Be pro-active in using training tools provided Store Operations
- Be responsible for opening and closing check-list
- Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash
- Ensure full knowledge of cash desk procedures and processes
- Be aware of all security and health and safety issues and requirements of the store
- As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
- In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
- Adhere to VM guidelines at all times
- As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
- Be attentive to details and cleanliness of the boutique
- Work with Management to manage maintenance within the store in a timely manner
- Complete general administrative duties as required
- Attend meetings and calls in Store Management team’s absence
- Master POS sy

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