Data Operations Manager

1 month ago

Montreal, Quebec, Canada Lightspeed Full time
Unlock the Power of Data at Lightspeed

As a Senior Manager, Data Operations & Analytics, you will partner directly with the Product & Technology (P&T) team to drive seamless data flows and optimize day-to-day data operations. You will be a key player in our Data Office, applying your data expertise and elevating data standards across the organization.

Key Responsibilities:
  • Build and lead a team of Data Operations Analysts and Data Analysts working hand in hand with the different Product & Technology (P&T) teams inside of Pods.
  • Partner closely with the Product & Technology organization to develop and execute on a comprehensive Data Operations & Analytics strategy aligned with business, product, and technology objectives.
  • Oversee the development of the data roadmaps of your Pods, and help shape the broader Data Office roadmap to industrialize data and ensure robust data practices.
  • Provide direction, mentorship, and hands-on support to help your team members develop their skills and deliver value to the Product & Technology teams.
  • Foster a culture of teamwork, collaboration, and continuous learning.
  • Lead data-related projects, including migrations, implementations, and upgrades.
Data Operations:
  • Develop a deep understanding of our products, systems, and underlying data architecture. Leverage this knowledge to develop exploratory data models leveraging diverse data sources, supporting P&T teams with insightful datasets, reporting, and dynamic dashboards.
  • Manage daily operations to collect, transform, and store data.
  • Monitor data quality and ensure data integrity across your Pods by fostering accountability.
  • Drive a culture of continuous improvement within your Pod, identifying areas for automation and driving initiatives to enhance data processes, systems, and quality.
  • Lead by example in embracing new technologies and methodologies to stay ahead of industry trends.
Analytics:
  • Lead the development and adoption of the highest analytics standards and methodologies among the Data Office and across the P&T organization.
  • Lead analysis and mining of large data sets to derive actionable insights using prescriptive, descriptive, predictive, exploratory, and inferential analysis.
  • Support the creation of measurement plans using data for identifying trends, insights, and answers to key business questions.
  • Collaborate with cross-functional teams, including data engineers, analysts, and business stakeholders, to understand data requirements and help create user-friendly solutions.
Governance, Process, and Quality Management:
  • Collaborate with the Data Office and your P&T stakeholders to establish and promote data standards and best practices. Ensure clear communication and alignment with key stakeholders to drive successful outcomes.
  • Monitor data quality and ensure data integrity across your Pods by fostering accountability, investigating discrepancies at the source, documenting findings, and driving continuous improvement.
  • Implement data governance policies and procedures.
Requirements:
  • Extensive experience (8+ years) in a data operations, data management, or operations-related role, with at least 3 years in a leadership or mentoring position.
  • Strong technical skills, including proficiency in data ingestion, transformation, and modeling, analysis, and visualization tools (e.g., BigQuery, Dataform, Looker, SQL, GitHub, etc.).
  • Experience with data governance, data quality management, and data privacy regulations (e.g., GDPR, CCPA).
  • Excellent analytical, problem-solving, and project management skills.
  • Strong business acumen and a passion for bridging the gap between technical insights and business strategy.
  • Excellent communication skills to articulate complex insights with clarity and impact, and strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
  • Excellent organizational skills, self-starter mentality, and the ability to drive multiple priorities autonomously in a fast-paced setting.
What's in it for you:
  • Join a growing team and help us move to the next level.
  • Amazing benefits & perks, including equity for all Lightspeeders.
  • Constant development of both your skill-set and business acumen with limitless growth opportunities.
  • Lots of autonomy, flexible work culture.
  • Innovation time to explore and learn at work.
  • Shaping the company by joining cultural & technical committees.
  • Tons of growth opportunities into technical or people management roles.
  • Opportunity to join a fast-paced, high-growth company.
  • Opportunity to learn, expand your skill set, forge wonderful relationships, and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

And enjoy a range of benefits that will keep you happy, healthy, and (not) hungry.

  • Lightspeed equity scheme (we are all owners).
  • Flexible paid time off and remote work policies.
  • Health insurance.
  • Contributions to your pension plan - RRSP.
  • Health and wellness benefit of $500 per year.
  • Paid leave and assistance for new parents.
  • Mental health online platform and counseling & coaching services.
  • Training opportunities to grow your skills and career.
  • Volunteer day.
  • Fully stacked kitchen (hot and cold beverages, meals served).
  • Happy hours to build your relationships with colleagues after work.

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