Customer Service Supervisor
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at RCSPL CANADA INC.
Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
- Recruit, train, and develop team members to achieve high levels of customer satisfaction.
- Co-ordinate, assign, and review work to ensure efficient and effective service delivery.
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- Requisition materials and supplies as needed.
- Organize and maintain inventory to ensure efficient service delivery.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Dental plan.
- Health care plan.
- Parking available.
- Work Term: Permanent.
- Work Language: English.
- Hours: 32 hours per week.
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