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Customer Service Supervisor

2 months ago

Mississauga, Ontario, Canada RCSPL CANADA INC. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled Customer Service Representative Supervisor to join our team at RCSPL CANADA INC.

Job Summary:

The Customer Service Representative Supervisor will be responsible for supervising a team of customer service representatives, ensuring that they provide excellent service to our customers. The successful candidate will have excellent communication and leadership skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Supervise a team of customer service representatives and provide guidance and support as needed.
  • Ensure that customer service representatives are meeting their performance targets and providing excellent service to customers.
  • Recruit, train, and develop customer service representatives to ensure they have the skills and knowledge needed to perform their job duties.
  • Maintain accurate records of customer interactions and provide regular reports to management.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements:
  • 1-2 years of experience in a customer service role, preferably in a supervisory capacity.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals.
How to Apply:

If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and a cover letter, to RCSPL CANADA INC.