Customer Service Representative
1 month ago
Superior Propane is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.
Key Responsibilities:- Build strong relationships with customers through effective communication and issue resolution.
- Utilize developed procedures and processes to answer customer inquiries, resolve issues, and manage customer expectations.
- Ensure timely resolution of customer questions, issues, or concerns.
- Provide accurate and reliable delivery information to customers.
- Review customer account information to ensure accuracy and update system information as required.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed and facilitate the customer's transition to a new internal contact.
- Dispatch delivery calls after hours and ensure that any emergency or escalation has been resolved and delegated properly.
- Document all customer phone calls to ensure quality customer service is being provided.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Ability to work collaboratively as a positive contributing team member and independently.
- Exceptional customer service skills with strong organizational skills.
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data and comprehension of complicated and varying customer needs.
- Ability to multi-task using several computer systems at once.
- Computer literacy, specifically Microsoft Office Outlook and Excel is required.
Superior Propane is Canada's leading and reliable propane provider. We have been trusted by our customers since 1951 to fuel their homes and businesses. Our four key values are Customer Focus, Performance, Safety, and Winning with People, which are the foundation of everything we do.
We are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment and selection process, please connect with us to let us know how we can enhance your experience.
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