Customer Support Specialist

7 days ago


Langley, Canada MAKR Full time
About MAKR
Makr is a dynamic company that creates global communities connected through play and social experiences. Our goal is to make the world more livable, playful and socially just.

Our Team
We're a team of dedicated professionals who thrive in dynamic environments where no two days are alike. We're customer-focused, self-directed solution seekers who bring creativity and energy to everything we do. We're passionate about fostering a fun, inclusive atmosphere and serving as company and culture ambassadors.

The Role
We're seeking a dedicated CUSTOMER SERVICE REPRESENTATIVE (CSR) to join our Parkworks team. The CSR will collaborate closely with Regional Sales Managers (RSMs) to assist with sales and administrative tasks throughout the sales process, from opportunity management to order fulfillment.

Responsibilities:
  • Manage CRM processes associated with quotes and orders
  • Collaborate regularly with RSMs on opportunity requirements and provide backup support
  • Create complete, accurate customer-facing materials including quotes and order packages
  • Complete internal documentation and materials needed for communication of order requirements to production and purchasing
  • Release orders (project and marketing)
  • Communicate regularly with customers ensuring that they are kept abreast of order status, potential delays, and expectations for delivery
  • Produce new dealer partner and supplier agreements as required
  • Facilitate effective communication between departments and encourage collaboration
  • Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development
  • Drive process improvement within the CSR function

Requirements:
  • 3-5 years in field sales and/or customer service experience
  • Experience administering complex business-to-business sales processes
  • Exceptional computer skills and proficiency in the Microsoft Office Suite
  • Previous experience with Customer Service Management programs (Creatio) is preferred
  • Post-secondary diploma, degree, or equivalent experience required

Perks:
  • A competitive annual salary ranging from $50,000.00 to $55,000.00 (with the possibility of a yearly bonus)
  • Flexible work schedule
  • Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program
  • Opportunity to enroll in our comprehensive benefit package after three months of employment
  • 2 weeks of paid vacation
  • Professional development opportunities

About Us
Makr is committed to creating an inclusive environment where every Makr is valued, respected, and empowered to contribute their unique perspective. As part of our commitment to inclusivity and diversity, we welcome applications from all qualified persons.

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