Dispute Resolution Specialist

5 days ago

Brampton, Ontario, Canada OPENLANE Full time

Overview

At OPENLANE, we empower our customers to make informed decisions through transparent and efficient arbitration processes. As a Dispute Resolution Specialist, you will play a crucial role in facilitating smooth transactions and fostering trust between buyers and sellers.

Estimated Salary: $60,000 - $80,000 per year

About the Role

The ideal candidate will be responsible for managing arbitration cases, coordinating inspections, diagnostics, and transportation logistics. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Initial Assessment and Task Creation: Review and assess Service Desk tasks assigned to the queue, create inspection request tasks within the GDC system, and update task fields with relevant information.
  • Inspection Coordination: Determine the appropriate inspection type, coordinate with mobile mechanics, VLCs, or OEMs, and follow up regularly to ensure inspections are conducted on time.
  • Transport Coordination: Arrange transportation for vehicles as needed, coordinate with transport providers, and update transport-related fields in GDC tasks.
  • Requesting Diagnostics and Estimates: Contact VLCs or OEMs to request diagnostics and estimates, ensure follow-ups are conducted every 48 hours, and update task statuses accordingly.
  • Review and Reporting: Review completed diagnostics and estimates, update GDC case evidence and task status, and communicate findings and decisions to all involved parties.

Requirements

  • Education: High school diploma or equivalent; relevant certifications or additional education in automotive or logistics management is a plus.
  • Experience: Previous experience as a service advisor, customer service, or automotive environment preferred.
  • Skills: Strong communication skills, both written and verbal; excellent organizational and multitasking abilities; proficiency in using task management systems (e.g., GDC) and standard office software.
  • Attributes: Detail-oriented with strong problem-solving skills; ability to handle multiple tasks and prioritize effectively; customer-focused with a professional demeanor.

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