Customer Service Representative

6 days ago


Brampton, Ontario, Canada IKO Full time

Description

Warranty Services Role

As a Warranty Services Representative at IKO, you will be responsible for responding to consumers regarding roofing warranties and processing claims in a timely and professional manner.

Key Responsibilities:

  • Respond to all consumer inquiries regarding roofing warranties
  • Process claims within the company's standard Service Levels
  • Respond to customer inquiries received via phone and email
  • Process claims within the company's claims management system
  • Ensure all claims documents and call notes are entered and maintained
  • Prepare claim files for management review and provide responses as directed
  • Develop a working knowledge of products and associated warranties

Requirements:

  • Some experience in a high-volume, fast-paced call center environment
  • Strong interpersonal skills
  • Excellent communication skills in both English and French
  • Dispute resolution skills

We Value Diversity and Inclusion:

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.



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