Arbitration Specialist
1 month ago
About the Role:
The Arbitration Specialist will be responsible for resolving customer claims and complaints related to vehicles sold through the TradeRev and ADESA system. This role requires effective communication, negotiation, and problem-solving skills to reach successful resolutions.
Key Responsibilities:
- Accurately document customer claims and complaints
- Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary
- Gather relevant information to facilitate negotiation and resolution between buyer and seller
- Maintain communication with customers regarding arbitration status and timing
- Possess knowledge of auction arbitration policies and advise customers accordingly
- Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments
- Be aware of relevant legislation and industry trends
- Maintain accurate and complete files on customer claims and resolutions
Requirements:
- High School Diploma or equivalent required; Bachelor's degree preferred
- 1-3 years of automotive, mechanical, or body shop experience; dispute resolution and auto auction experience is an asset
- Experience with automobile brands, equipment, mechanics, and structure
- Superior customer service and dispute resolution orientation
- Strong verbal and written communication skills
- Bilingualism (English & French) would be considered an asset
- Effective report writing and composition skills
- Experience with Microsoft Office applications
About OPENLANE:
OPENLANE is a technology company that makes wholesale easy for our customers. We're a data company helping customers buy and sell smarter with clear, actionable insights. We're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
- Driven Waybuilders
- Relentless Curiosity
- Smart Risk-Taking
- Fearless Ownership
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