Hotel Operations Manager

1 week ago

Parksville, British Columbia, Canada Hotel Zhu Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at Hotel Zhu Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Develop and implement policies and procedures to maintain high standards of service and quality.
  • Negotiate with clients to secure bookings and ensure seamless event execution.
  • Prepare and manage budgets, monitoring revenues and expenses to optimize profitability.
  • Design and implement marketing strategies to increase brand awareness and drive bookings.
  • Enforce policies and procedures, addressing customer complaints and concerns in a professional and courteous manner.
  • Assist guests with special needs, providing exceptional customer service and support.
  • Develop and implement business plans to drive growth and revenue.
  • Establish and manage work schedules to ensure efficient operations.
Requirements
  • College diploma or equivalent in a related field.
  • 3-5 years of experience in hotel management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in MS Office, including Word, Excel, and Outlook.
Work Environment

Our hotel is located in an urban area, offering a dynamic and diverse work environment. As a Hotel Assistant Manager, you will be required to work a 40-hour week, with flexibility to work varying shifts, including evenings and weekends.

Language

English is the primary language of communication in our hotel, and proficiency in English is required for this role.

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