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Hotel Operations Manager
2 months ago
We are a leading hotel management company that prides itself on delivering exceptional customer experiences. As a Hotel Assistant Manager, you will play a key role in ensuring the smooth operation of our hotel.
Key Responsibilities- Develop and Implement Operational Policies
Develop and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
Negotiate with ClientsNegotiate with clients for the use of hotel facilities, ensuring mutually beneficial agreements.
Financial ManagementPrepare budgets and monitor revenues and expenses, ensuring the hotel's financial performance meets company expectations.
Marketing and Business DevelopmentDevelop and implement marketing plans to increase hotel occupancy and revenue, and establish business relationships with key stakeholders.
Customer ServiceAddress customers' complaints or concerns, ensuring exceptional customer service and loyalty.
Team ManagementAssist in the management of hotel staff, including scheduling, training, and performance evaluation.
Computer and Technology SkillsUtilize MS Word, MS Excel, and MS Outlook to manage hotel operations, financials, and marketing activities.
Work Conditions and Physical CapabilitiesWork in a fast-paced hotel environment, requiring attention to detail, and a combination of sitting, standing, and walking.
Personal SuitabilityDemonstrate excellent oral communication, client focus, and teamwork skills, with a commitment to delivering exceptional customer experiences.
Requirements- Education
College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
Experience3 years to less than 5 years of experience in hotel management or a related field.
LanguageEnglish language proficiency.
