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2 months ago
As a Passenger Services Lead at Menzies Aviation, you will be responsible for ensuring smooth operations on the tarmac. This includes leading a team of Passenger Service Agents, ensuring accuracy of all weight and balance requirements, and promptly handling customer service complaints with a focus on positive resolution.
Key Accountabilities:- Lead a team of Passenger Service Agents to ensure efficient and effective operations.
- Ensure accuracy of all weight and balance requirements to prevent delays and ensure safe operations.
- Promptly handle customer service complaints and resolve issues in a professional and courteous manner.
- Complete all check-in procedures, including handling reservations, ticketing, seat assignments, airport announcements, and checking for proper international documentation.
- Ensure tasks are performed in accordance with Company and Airlines specific procedures and policies.
- Assist customers with special needs and unaccompanied minors.
- Work at heights of over 15 feet and be responsible for open/closing aircraft doors when operating jetways.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure safe and secure operations in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
- Attend mandatory training imposed by the Company and Airlines as per job role.
- Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
- Promote a professional image at all times and comply with company uniform standards.
- Lead by example.
- Must be at least 18 years of age and legally able to work in Canada.
- Must have high school diploma, GED, or equivalent work experience.
- Must be able to speak, read, and write in English.
- Must complete and pass initial new hire classroom and on-the-job training.
- Valid G or G2 driver's license with good driving record.
- Must be able to hold and maintain all required airport security clearance.
- Reliability, our customer and your fellow employees rely on you.
- Must be available and flexible to work variable shifts, including weekends and holidays.
- Must be comfortable working in an airport environment.
- Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.