Aviation Operations Coordinator

2 weeks ago

Mississauga, Ontario, Canada PrimeFlight Aviation Services Full time

Job Summary

PrimeFlight Aviation Services is seeking a highly organized and detail-oriented Aviation Operations Coordinator to join our team at Toronto Pearson International Airport. In this role, you will be responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport.

Key Responsibilities

  • Coordinate the dispatch of wheelchair services throughout the airport terminals
  • Respond promptly to requests for wheelchair assistance from airline personnel and passengers
  • Manage the scheduling and routing of wheelchair attendants to maximize efficiency
  • Track the availability and location of wheelchairs and mobility equipment
  • Maintain clear communication with airport staff, including gate agents and customer service representatives
  • Provide training and guidance to wheelchair attendants on proper handling and safety protocols
  • Handle passenger inquiries and concerns related to wheelchair services
  • Maintain records and logs of wheelchair dispatches and assistance provided
  • Collaborate with airport security and medical teams in case of emergencies
  • Oversee the maintenance and readiness of wheelchair equipment
  • Liaise with airline and airport personnel to streamline wheelchair service operations
  • Prepare reports on service metrics, challenges, and improvements for management review

Requirements

  • 18 years of age or older
  • Eligible to work in Canada
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate both in-person and through electronic means
  • Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
  • Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment

Working Conditions

  • Ability to lift up to 25 pounds
  • Position is generally sedentary, sitting for long periods of time
  • Must be able to push, pull
  • Must be able to crawl, at times in confined tight spaces Must be able to bend, stretch, squatMust be able to work at elevated heightsExposure to moderate and at times high noise levelsExposure to Biohazards and/or ChemicalsExposure to outdoor elementsMust be able to speak frequently on the telephone Be able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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