Head Cashier Position

1 month ago


Montreal, Quebec, Canada Giant Tiger Full time

About the Role:

Giant Tiger is seeking a skilled and experienced Head Cashier to join our team in Anjou. As a key member of our retail store, you will be responsible for ensuring a high level of customer service, training cashiers on point of sale and customer service procedures, and completing ordering and replenishment of checkout merchandise.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive shopping experience
  • Train and develop cashiers on point of sale and customer service procedures
  • Complete ordering and replenishment of checkout merchandise, including tobacco and lottery
  • Ensure compliance with all checkout policies and procedures
  • Maintain a safe and organized work environment
  • Responsible for opening and closing the store on a rotating basis
  • Resolve customer complaints in a professional and timely manner

Requirements:

  • Effective communication, interpersonal, and organizational skills
  • Excellent customer service skills
  • Supervisory experience an asset
  • Attention to detail
  • Minimum of 1 year experience in a retail environment

Work Schedule:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

  • Stand and/or walk
  • Bend, twist, and squat
  • Lift and/or move up to 18 kg (40 lbs.)
  • Perform tasks involving firm grasping
  • Perform repetitive tasks requiring a range of hand motions
  • Reach above shoulder height and below waist level
  • Operate equipment, including using a ladder

Keyholder Premium:

As a keyholder, you will be responsible for opening and closing the store on an ad hoc basis, ensuring all areas are tidy, and completing end-of-shift tasks. You will also be responsible for security of the store, including locking and setting the alarm.

Employee Universal Accountabilities:

As an employee of Giant Tiger, you will be expected to:

  • Ensure a high level of customer service
  • Ensure health and safety policies and guidelines are followed
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery
  • Ensure emergency protocols are followed

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