Customer Experience Manager

4 weeks ago


Toronto, Ontario, Canada Michaels Full time
Job Title: Customer Experience Manager

Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Lead the execution of customer-centric strategies to drive sales growth and customer satisfaction
  • Manage and execute front-end operations, including inventory management, visual merchandising, and store recovery
  • Develop and implement processes to improve customer service and experience
  • Collaborate with the store management team to achieve sales and customer service goals
  • Manage and train a team of customer experience specialists to deliver exceptional customer service
Requirements:
  • 2+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Michaels is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



  • Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...

  • Sales Representative

    2 weeks ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...

  • Sales Representative

    2 weeks ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...

  • Sales Representative

    3 weeks ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...


  • Toronto, Ontario, Canada Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead the...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading front-end operations to drive sales and customer satisfaction.Key ResponsibilitiesLead and manage front-end operations to ensure...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading front-end operations to drive sales and customer satisfaction.Key ResponsibilitiesLead and manage front-end operations to ensure...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage the...


  • Toronto, Ontario, Canada Michaels Full time

    Job DescriptionMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.Key ResponsibilitiesLead the front-end operations and deliver a customer-centric shopping...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...


  • Toronto, Ontario, Canada Mark's Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our team at Mark's. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our Queensway store.Key ResponsibilitiesPartner with our Store General Manager to build a strong and diverse team, focusing on customer-centric...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryMichaels is seeking a Customer Experience Manager to lead the front-end operations and expectations in our stores. This role is responsible for delivering a customer-centric shopping experience by managing and executing effective front-end processes.Key ResponsibilitiesLead the omnichannel processes to ensure seamless customer experiences across...


  • Toronto, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...