Current jobs related to Bilingual French Customer Service Representative - Fredericton, New Brunswick - HGS

  • French Bilingual Customer Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada SinglePoint Group International Full time

    Job Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at SinglePoint Group International. As a French Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, facilitating payment arrangements, and resolving customer account discrepancies.Key...

  • French Bilingual Customer Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada SinglePoint Group International Full time

    Job Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at SinglePoint Group International. As a French Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, facilitating payment arrangements, and resolving customer account discrepancies.Key...

  • Bilingual Customer Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada SinglePoint Group International Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at SinglePoint Group International. As a key member of our team, you will be responsible for handling inbound and outbound customer calls regarding past due accounts and facilitating payment arrangements to bring accounts to a current balance.Key...

  • French Bilingual Collection Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada SinglePoint Group International Full time

    Job Summary: Bilingual Collection Representatives handle inbound and outbound customer interactions, providing exceptional customer service while maintaining a strong focus on customer care and sensitivity.Key Responsibilities:Receive and make customer calls regarding past due accounts and facilitate payment arrangements.Handle each call with professionalism...

  • Bilingual Customer Service Representative

    4 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - Bilingual (FR/EN)We are seeking a highly skilled and enthusiastic Customer Service Associate to join our dynamic team at Sutherland. As a Bilingual (FR/EN) Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in both French and English.Key Responsibilities:Strengthen...

  • Bilingual Customer Service Representative

    4 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - Bilingual (FR/EN)We are seeking a highly skilled and enthusiastic Customer Service Associate to join our dynamic team at Sutherland. As a Bilingual (FR/EN) Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in both French and English.Key Responsibilities:Strengthen...

  • Bilingual Customer Service Representative Position

    4 days ago

    Fredericton, New Brunswick, Canada Medline Full time

    About the Role:We are seeking a highly skilled and bilingual customer service representative to join our team.As a customer service representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.You will work closely with our team to resolve customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - Bilingual (FR/EN)Sutherland is a dynamic company seeking enthusiastic and people-oriented professionals to join our team as Bilingual (FR/EN) Customer Service Associates. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - Bilingual (FR/EN)Sutherland is a dynamic company seeking enthusiastic and people-oriented professionals to join our team as Bilingual (FR/EN) Customer Service Associates. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to...

  • Bilingual Customer Service Representative

    3 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time $40,000

    Company OverviewSutherland is a dynamic organization seeking enthusiastic and people-oriented professionals to fill the role of Bilingual (FR/EN) Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to...

  • Bilingual Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - BilingualSutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Bilingual (FR/EN) Customer Service Associates. We are a group of driven and hard-working individuals who are passionate about delivering exceptional customer experiences.Key Responsibilities:Strengthen relationships with...

  • Bilingual Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Sutherland Full time

    Customer Service Associate - BilingualSutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Bilingual (FR/EN) Customer Service Associates. We are a group of driven and hard-working individuals who are passionate about delivering exceptional customer experiences.Key Responsibilities:Strengthen relationships with...

  • Customer Service Representative Bilingual

    3 weeks ago

    Fredericton, New Brunswick, Canada Sutherland Full time $40,000

    At Sutherland, we are seeking enthusiastic and people-oriented professionals to join our dynamic team as Bilingual (FR/EN) Customer Service Associates. Our ideal candidate is confident in their ability to provide exceptional support for general billing inquiries. We value professionals who are passionate about delivering outstanding customer experiences and...

  • Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Service New Brunswick Full time

    Job Title: Customer Service RepresentativeService New Brunswick is seeking a highly skilled and motivated individual to join our Fredericton team as a Customer Service Representative.Job Summary:We are looking for a customer-focused professional to provide exceptional service to the public in accordance with related acts, policies, and procedures. As a...

  • Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Service New Brunswick Full time

    Job Title: Customer Service RepresentativeService New Brunswick is seeking a highly skilled and motivated individual to join our Fredericton team as a Customer Service Representative.Job Summary:We are looking for a customer-focused professional to provide exceptional service to the public in accordance with related acts, policies, and procedures. As a...

  • Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Service New Brunswick Full time

    Service New Brunswick is seeking a Customer Service Representative to provide over-the-counter government services to the public in Fredericton, NB. As a member of the Service Centre, you will be responsible for assisting and supporting clients as they access government services, examining and verifying customer information, accessing and processing...

  • Bilingual Customer Service Representative

    1 month ago

    Fredericton, New Brunswick, Canada Cardinal Health Full time

    About the RoleCardinal Health Canada is a leading healthcare company that provides essential products and services to healthcare facilities and medical professionals across the country.We are seeking a highly skilled and motivated individual to join our dynamic Customer Care team at our Head Office in Vaughan.Key ResponsibilitiesProcess customer orders and...

  • Bilingual Customer Service Representative

    2 months ago

    Fredericton, New Brunswick, Canada Cardinal Health Full time

    About the RoleCardinal Health Canada is a leading healthcare company that provides essential products and services to healthcare facilities and medical professionals across the country.We are seeking a highly skilled and motivated individual to join our dynamic Customer Care team at our Head Office in Vaughan.Key ResponsibilitiesProcess customer orders and...

  • Bilingual Customer Experience Representative

    1 month ago

    Fredericton, New Brunswick, Canada Sleep Country Full time

    About Silk & SnowWe create products that turn your house into a home. Our mission is to provide affordable luxury to our customers every day by offering meticulously crafted and manufactured sleep products that elevate their personal sanctuaries and give them the rest they deserve.We make every decision by following three principles: using better materials,...

  • Bilingual Customer Experience Representative

    1 month ago

    Fredericton, New Brunswick, Canada Sleep Country Full time

    About Silk & SnowWe create products that turn your house into a home. Our mission is to provide affordable luxury to our customers every day by offering meticulously crafted and manufactured sleep products that elevate their personal sanctuaries and give them the rest they deserve.We make every decision by following three principles: using better materials,...

Bilingual French Customer Service Representative

2 months ago

Fredericton, New Brunswick, Canada HGS Full time

Job Description

Votre impact : En tant que représentant du service à la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens. Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable.

Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l'intelligence émotionnelle pour améliorer l'expérience client.

Alors, à quoi ressemble une journée dans la vie d'un représentant du service à la clientèle?

  • Communiquer avec les clients par le biais d'appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services
  • Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients
  • Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s'appropriant du problème et de la resolution
  • Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes
  • Documenter les besoins, les interactions et les résultats des clients dans l'outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps reel
  • Créer un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s'appropriant de l'interaction et de la rapidité du service
  • Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés

Why choose us?

HGS est un leader mondial en gestion de l'expérience client. Avec plus de 44 000 employés répartis dans 7 pays, notre mission est de rendre nos clients plus compétitifs en leur fournissant des expériences exceptionnelles. Propulsé par une philosophie « les gens en premier » et l'expérience de servir plus de 900 des marques mondiales les plus importantes, HGS est le parfait endroit pour construire votre avenir.

De plus, travailler avec HGS vous offre des avantages tels que :

  • Un salaire de départ de 17,35 $ de l'heure et des opportunités d'heures supplémentaires
  • Un potentiel de bonus
  • Des avantages médicaux, dentaires, visuels et assurance-vie de classe mondiale
  • Des bonus de référence d'ami
  • Des programmes d'assistance aux employés
  • Des options d'horaire flexible
  • Des opportunités de carrière dans une organisation en croissance rapide
  • Un environnement centré sur les personnes où vous ferez des connexions et des amitiés à vie

What we are looking for :

Alors, qu'est-ce qu'un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d'avoir un impact sur la vie des gens, vous allez adorer cette opportunité

Requirements

  • Vous devez avoir au moins 18 ans
  • Vous pouvez travailler des heures flexibles car les besoins de l'entreprise peuvent changer
  • Vous avez au moins 6 mois d'expérience en service à la clientèle et vous comprenez la valeur de la formation / du feedback
  • Vous avez de l'expérience pour résoudre des problèmes et vous comprenez l'importance de prendre en charge la résolution pour le client
  • Vous démontrez une nature attentionnée, supportif et amical dans chaque interaction avec la plus grande confiance et l'urgence
  • Vous êtes à l'aise avec les ordinateurs, vous pouvez travailler à un bureau et travailler avec plusieurs moniteurs
  • Vous êtes orienté vers les résultats et vous êtes à l'aise pour fournir des recommandations et des solutions aux clients
  • Vous avez des compétences de communication exceptionnelles en français et en anglais, tant orales que écrites
  • Vous êtes à l'aise pour travailler à domicile et avez un espace approprié avec une connexion Internet câblée