Strategic Financial Services Coordinator

6 days ago


Ottawa, Ontario, Canada House of Commons of Canada Chambre des communes du Canada Full time

About the House of Commons

The House of Commons Administration delivers exceptional services to Members of Parliament and their employees in support of parliamentary democracy. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth.

Job Description

We are seeking a highly skilled Client Service Advisor to join our dynamic team within the Parliamentary Precinct Operations. As a single point of contact for clients, you will be responsible for providing expert advice on financial service requirements, including broker services, accounting operations, budget reviews, and travel point balances. You will also monitor trends and work closely with Financial Services stakeholders to provide proactive advisory services to clients.

Your Key Responsibilities:

  • Act as a single point of contact for clients on financial service requirements;
  • Provide expert advice on broker services, accounting operations, budget reviews, and travel point balances;
  • Monitor trends and work closely with Financial Services stakeholders to provide proactive advisory services;
  • Support clients in achieving their expectations and objectives; and
  • Evaluate client needs and develop effective solutions.

Qualifications

  • Bachelor's degree in finance, commerce or business administration from a recognized institution; or an acceptable combination of education, training and relevant experience;
  • Minimum of two (2) years of experience in serving clients and working in a contact centre environment;
  • Experience in explaining policies, processes and procedures;
  • Strong communication and interpersonal skills;
  • Ability to work effectively in a team environment;
  • Strong analytical and problem-solving skills;
  • Knowledge of financial software and systems; and
  • Fluency in both official languages (English and French).

Estimated Salary Range: $60,000 - $80,000 per year

About Working at the House of Commons

The House of Commons offers a dynamic and inclusive work environment that values diversity and recognizes the importance of teamwork and collaboration. Our organization is committed to supporting the professional development and well-being of our employees. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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