Customer Experience Manager

1 month ago

Ottawa, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong relationships with customers and deliver excellent service
  • Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures as a change management lead

Requirements:

  • Excellent leadership skills, with the ability to coach and develop your team
  • Strong customer service skills and previous experience managing a team of employees
  • Excellent communication skills and the ability to work a flexible schedule
  • Previous banking experience is an asset, as is strong technical skills and the ability to promote digital banking options

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • Support from leadership through meaningful development conversations and internal training to support your growth and development

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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