Senior Business Systems Analyst

5 days ago

Old Toronto, Ontario, Canada City of Toronto Full time

Job Summary:

The City of Toronto is seeking a highly skilled Senior Business Systems Analyst to join our team. As a key member of our Municipal Licensing & Standards division, you will be responsible for developing and implementing detailed plans and policies/processes to support business goals and objectives.

Key Responsibilities:

  • Develop and implement business process improvements to increase efficiency and effectiveness.
  • Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality, and organizational performance.
  • Document and analyze business processes, system requirements, functional capabilities, capability gaps, costs, and benefits.
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements, and implementations.
  • Prepare or contribute to technology solutions, including product visions, use case models, and supplementary specifications.
  • Develop and prepare management information reports and conduct analyses using the division's performance management information system.
  • Contribute to the division's case management systems by identifying, mapping, and documenting business processes.
  • Evaluate and make recommendations on the effectiveness of the division's business management system(s) web technologies or methods for delivering information and services.
  • Identify service issues and gaps, recommend, and support continuous improvement.
  • Develop test strategies, test plans, and scripts, test cases, requirements matrix, and testing progress reports, and execute and document tests of technology solutions and business processes.
  • Prepare business cases, project charters, and project plans to support transformational and enhancements projects.
  • Prepare reports to senior management, supporting recommendations on changes in technology solutions, business methods, and business processes.
  • Conduct studies on the feasibility of integrating technology and processes to deliver a range of support services.
  • Design and administer statistical and/or quantitative financial models in support of policy, process analysis, and improvements.
  • Provide consultations, presentations, and facilitation of requirement sessions with senior management and large groups of stakeholders on multi-million-dollar projects.

Requirements:

  • Considerable business and system analysis experience working on small to large-scale projects, delivered on a variety of technical channels for service delivery.
  • Experience in workflow and data modeling using spreadsheet and diagraming tools and applications.
  • Considerable experience in data analysis and interpretation, business intelligence, and reporting tools, and software system implementations.
  • Considerable experience in Agile/Scrum software delivery model.
  • Post-secondary education in Business Analysis, Computer Science, Project Management, or an approved equivalent combination of education and related experience.
  • Excellent oral communication, writing, presentation, and interpersonal skills.
  • Ability to use and knowledge of JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools.
  • Ability to support change management initiatives and apply change management principles and practices.
  • Excellent organizational, prioritization, and multi-tasking skills.
  • Excellent customer service skills with the ability to deal effectively with all levels of staff, councillors, external stakeholders, and the public.
  • Highly developed facilitation, problem-solving, and conflict resolution skills.
  • Ability to work as a team member, demonstrating leadership and organizational capabilities.
  • Demonstrated commitment to valuing diversity, equity, and inclusion and contributing to an inclusive working environment.
  • Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA).
  • Familiarity with government legislation in the area of Occupational Health & Safety.

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