Technical Support Analyst

2 weeks ago

Toronto, Canada Tata Consultancy Services Full time
About Us

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions organization with over 55 years of experience in partnering with businesses to drive their transformation journeys.

With a unique Location Independent AgileTM delivery model recognized as a benchmark of excellence in software development, TCS has been consistently delivering cutting-edge technology and engineering services to its clients worldwide.

Job Summary

We are seeking a Technical Support Analyst to join our team at Tata Consultancy Services Canada Inc. This role will be responsible for providing technical support and troubleshooting expertise to our clients, leveraging skills in Pega and Java.

The successful candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a distributed team environment, collaborating with onshore and offshore teams to deliver high-quality results.

Key Responsibilities
  • Provide technical support and troubleshooting assistance to clients via phone, email, or other communication channels.
  • Monitor system performance and troubleshoot issues in a timely manner.
  • Work collaboratively with cross-functional teams to resolve complex technical issues.
  • Conduct regular health checks on systems to prevent downtime and ensure smooth operations.
Requirements

To succeed in this role, you will require:

  • A bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong technical skills in Pega and Java, with experience in developing and deploying applications using these technologies.
  • Excellent analytical and problem-solving skills, with the ability to break down complex issues into manageable parts.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A strong commitment to delivering high-quality results, with attention to detail and a focus on customer satisfaction.
Benefits

TCS offers a comprehensive benefits package, including:

  • A competitive salary range of $65,000 - $85,000 per annum, depending on location and experience.
  • A generous bonus structure based on individual and company performance.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A dynamic and inclusive work environment that fosters collaboration, innovation, and growth.
Why Join Us?

Tata Consultancy Services is committed to creating a workforce that reflects the diversity of the communities we serve. We strive to create an inclusive and equitable workplace where everyone has the opportunity to grow and thrive.

If you're passionate about technology, innovation, and customer satisfaction, we invite you to explore this exciting opportunity to join our team at Tata Consultancy Services Canada Inc.

  • Technical Support Analyst

    7 months ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Analyst

    2 weeks ago

    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    2 weeks ago

    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...

  • Technical Analyst

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...

  • Technical Support Analyst

    4 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Desktop Technical Support Analyst

    7 months ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • Technical Field Support Specialist

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Hybrid - 2 days per week in office Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user accounts, permissions, access controls, and...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Duca Full time

    **Technical Support Analyst** **Job Purpose & Summary** The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...

  • Technical Support Analyst

    3 months ago

    Toronto, Canada fusionSpan Full time

    fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members. We are currently seeking skilled Tier 1 Technical Support Analysts to...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada ICES Central Full time

    **_Data. Discovery. Better Health._** **_ ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all._** **_ Ready to discover more with us? Join our outstanding, collaborative team where your...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. **What you will be doing**: - Track support ticket activity in an automated support portal - Help produce and maintain...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Technical Support Analyst

    3 months ago

    Toronto, Canada Colas Full time

    **Subsidiary**:Colas Canada Inc. **Job Summary**: **Position Type**:Permanent, Full Time **Location**:Markham, Toronto **Reports to**:Miller Support Manager **Travel territory**:Canada **Mission**: As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...

  • Technical Support Analyst

    2 weeks ago

    Toronto, ON, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support Analyst Location: Toronto, ON Job Type: Contract Hours: Monday to Friday, 9am to 5pm EST We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product...

  • Technical Support Analyst

    2 weeks ago

    Toronto, ON, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support Analyst Location: Toronto, ON Job Type: Contract Hours: Monday to Friday, 9am to 5pm EST We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product...

  • Technical Support Advisor

    1 month ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...