Technical Support Analyst

3 months ago

Toronto, Canada fusionSpan Full time

fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members. We are currently seeking skilled Tier 1 Technical Support Analysts to join our dynamic team.

As a Tier 1 Technical Support Analyst Team Member, you will play a pivotal role in providing technical assistance and customer support for Salesforce Clouds, Fonteva, and our Learning Management System (LMS). Your responsibilities encompass supporting association members and staff by ensuring the efficient resolution of software-related issues and delivering top-notch customer service. This multifaceted role demands a blend of technical expertise, customer service skills, and a commitment to optimizing our software solutions.

**Responsibilities**:

- Respond promptly and courteously to customer inquiries via various channels, addressing queries related to Salesforce Clouds, Fonteva, and the LMS.
- Diagnose and troubleshoot software-related issues reported by customers, providing effective solutions or escalating to higher tiers when necessary.
- Guide customers through troubleshooting steps, ensuring clarity and understanding in implementing the solutions provided.
- Maintain detailed records of customer interactions and solutions in our ticketing system.
- Assist customers and staff with usage for Salesforce Clouds, Fonteva, and the LMS.
- Manage user access and permissions, overseeing access grants and removals as required to maintain data security and integrity.
- Utilize your expertise to identify, diagnose, and resolve technical problems within Salesforce, escalating and tracking issues appropriately to ensure swift resolution.
- Collaborate with other team members and developers to address complex technical challenges and improve overall support efficiency.
- Develop a deep understanding of multiple business processes across the organization, enabling you to provide tailored support and optimize the Salesforce system to meet evolving needs.

**Requirements**:

- Previous experience in customer support or technical support roles, ideally within a software environment.
- Proficiency in Salesforce CRM management and administration, with the ability to configure and automate processes using out-of-the-box tools.
- Strong communication skills and a customer-centric approach to problem-solving, ensuring effective resolution of customer inquiries and technical issues.
- Familiarity with user management in Salesforce, including user access management and permission settings.
- Ability to troubleshoot and resolve technical problems in Salesforce, escalating issues as needed to ensure timely resolution.
- Salesforce Admin Certification or in progress to be completed by the start date.
- Bachelor’s degree in computer science, information technology, or related field preferred but not required.

**What We Offer**:

- Comprehensive Health insurance
- Supplementary Health
- Drug Coverage
- Paramedical Coverage
- Expanded Dental & Vision
- Life Insurance
- Long Term Disability
- Accidental Death & Dismemberment insurance
- Retirement savings match
- 15 days of paid vacation - increases with tenure
- 10 paid federal holidays

**About fusionSpan**

Check out our Great Place to Work Certified Badge here.

**Culture of Caring**

We aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.

fusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Our Company Values**:

- Give back to those communities that have gotten us where we are today.
- Foster a culture of caring in all working relationships. Respect for each other and our diverse backgrounds and experiences.
- Deliver seamless experiences and best-in-class solutions.
- Embrace change and strive for growth.

q1S8TDa1uP

  • Technical Support Analyst

    7 months ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Analyst

    2 weeks ago

    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    3 weeks ago

    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...

  • Technical Analyst

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...

  • Technical Analyst

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Support Analyst

    4 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Desktop Technical Support Analyst

    7 months ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • Technical Support Analyst

    7 months ago

    Toronto, Canada Dream Unlimited Full time

    Job Details Description **Dream is looking for a Technical Support Analyst** **What does it mean to be part of our Technical Services team?** Our Technical Services team goal is to provide the best user experience possible by ensuring our users have the technical tools and network infrastructure in place to perform their job at an efficient and effective...

  • Technical Field Support Specialist

    2 weeks ago

    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Hybrid - 2 days per week in office Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user accounts, permissions, access controls, and...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Duca Full time

    **Technical Support Analyst** **Job Purpose & Summary** The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to...

  • Technical Support Analyst

    3 weeks ago

    Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada ICES Central Full time

    **_Data. Discovery. Better Health._** **_ ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all._** **_ Ready to discover more with us? Join our outstanding, collaborative team where your...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. **What you will be doing**: - Track support ticket activity in an automated support portal - Help produce and maintain...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Technical Support Analyst

    3 months ago

    Toronto, Canada Colas Full time

    **Subsidiary**:Colas Canada Inc. **Job Summary**: **Position Type**:Permanent, Full Time **Location**:Markham, Toronto **Reports to**:Miller Support Manager **Travel territory**:Canada **Mission**: As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...

  • Technical Support Analyst

    2 weeks ago

    Toronto, ON, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support Analyst Location: Toronto, ON Job Type: Contract Hours: Monday to Friday, 9am to 5pm EST We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product...

  • Technical Support Analyst

    2 weeks ago

    Toronto, ON, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support Analyst Location: Toronto, ON Job Type: Contract Hours: Monday to Friday, 9am to 5pm EST We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product...

  • Technical Support Advisor

    1 month ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...