Technical Support Analyst

1 week ago


Toronto ON, Canada Quantum Management Services Ltd. Full time

Position:

Technical Support Analyst

Location:

Toronto, ON

Job Type:

Contract

Hours:
Monday to Friday, 9am to 5pm EST

We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.

Your Day-to-Day Responsibilities:

- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.

- Ensure that product data and storefront visuals meet high-quality standards.

- Verify and classify products that directly affect the customer shopping experience.

- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.

- Collaborate cross-functionally to identify and resolve catalog issues.

- Lead calls with retailers to resolve issues and onboard them efficiently.

- Manage and triage support tickets effectively, ensuring timely resolution within SLA.

- Perform regular storefront audits and quality assurance (QA) checks.

You Have:

- 2+ years of experience in technical support, system analysis, or similar roles (account management experience is not required).

- A strong technical education background (e.G., in Computer Science, Engineering, or related fields).

- Proficiency in SQL (ability to work with databases and queries is a must).

- Strong problem-solving skills and a solutions-oriented mindset.

- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.

- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.

- Detail-oriented with a high level of organizational skills.

- Proficiency in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word).

- A customer-centric approach with an understanding of what constitutes a great shopping experience.

Please send your resume in Word format to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

REFER AND EARN A $50 GIFT CARD For more details, click here.

OUR VIRTUAL DOORS ARE OPEN We’re also bringing the interviews to you by various web applications, virtually Contact us today for your next opportunity.


  • Technical Analyst

    1 week ago


    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...

  • Technical Analyst

    1 week ago


    Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Large Financial Institution Hybrid - 2 days per week in office Key Responsibilities: Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user...


  • Toronto, ON, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage) Full-Time Permanent Toronto, ON (Downtown) Hybrid - 2 days per week in office Manage Directory Services and Infrastructure : Oversee enterprise directory services and associated server infrastructure, including user accounts, permissions, access controls, and...


  • Toronto, ON, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support Analyst Location: Toronto, ON Job Type: Contract Hours: Monday to Friday, 9am to 5pm EST We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product...


  • Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Analyst

    1 week ago


    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    1 week ago


    Toronto, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Analyst

    2 weeks ago


    Toronto, Ontario, Ontario, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...


  • Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support AnalystJob Summary:Booster Prep Inc. is seeking a skilled Technical Support Analyst to join our team. The successful candidate will be responsible for providing technical assistance to users, troubleshooting computer systems and networks, and implementing solutions to identified difficulties. The ideal candidate will have...


  • Toronto, Ontario, Canada BBA E&C inc Full time

    BBA E&C inc is seeking a skilled Technical Support Analyst - IT to join our team. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.Responsibilities:Provide technical assistance and support to users experiencing...


  • Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...


  • Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...


  • Toronto, Canada Duca Full time

    **Technical Support Analyst** **Job Purpose & Summary** The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to...


  • Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...


  • Toronto, Canada Quantum Management Services Ltd. Full time

    Position: Technical Support AnalystLocation: Toronto, ONJob Type: ContractHours: Monday to Friday, 9am to 5pm ESTWe are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in...


  • Toronto, Canada fusionSpan Full time

    fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members. We are currently seeking skilled Tier 1 Technical Support Analysts to...


  • Toronto, Canada ICES Central Full time

    **_Data. Discovery. Better Health._** **_ ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all._** **_ Ready to discover more with us? Join our outstanding, collaborative team where your...


  • Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...


  • Toronto, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. **What you will be doing**: - Track support ticket activity in an automated support portal - Help produce and maintain...


  • Toronto, Canada Colas Full time

    **Subsidiary**:Colas Canada Inc. **Job Summary**: **Position Type**:Permanent, Full Time **Location**:Markham, Toronto **Reports to**:Miller Support Manager **Travel territory**:Canada **Mission**: As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...