Technical Support Analyst
1 week ago
Position:
Technical Support Analyst
Location:
Toronto, ON
Job Type:
Contract
Hours:
Monday to Friday, 9am to 5pm EST
We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.
Your Day-to-Day Responsibilities:
- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.
- Ensure that product data and storefront visuals meet high-quality standards.
- Verify and classify products that directly affect the customer shopping experience.
- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.
- Collaborate cross-functionally to identify and resolve catalog issues.
- Lead calls with retailers to resolve issues and onboard them efficiently.
- Manage and triage support tickets effectively, ensuring timely resolution within SLA.
- Perform regular storefront audits and quality assurance (QA) checks.
You Have:
- 2+ years of experience in technical support, system analysis, or similar roles (account management experience is not required).
- A strong technical education background (e.G., in Computer Science, Engineering, or related fields).
- Proficiency in SQL (ability to work with databases and queries is a must).
- Strong problem-solving skills and a solutions-oriented mindset.
- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.
- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.
- Detail-oriented with a high level of organizational skills.
- Proficiency in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word).
- A customer-centric approach with an understanding of what constitutes a great shopping experience.
Please send your resume in Word format to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
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