Community Care Specialist

4 weeks ago

Barrie, Ontario, Canada YMCA of Simcoe-Muskok Full time
About the Role

The YMCA of Simcoe/Muskoka is seeking a highly skilled and dedicated Community Care Specialist to join our Association Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members and staff.

Key Responsibilities
  • Provide timely and effective information to customers and staff through various communication channels.
  • Process registrations and transactions, and complete administrative functions in our operating systems.
  • Act as a liaison between community members and our programs and services, making helpful links between people, resources, ideas, and strategic initiatives.
  • Ensure Association deliverables are met that enhance the community members' experience across all areas of the Association.
  • Participate in training and team meetings, maintaining strong knowledge of YMCA programs and services, as well as strategic initiatives.
  • Manage general inquiries, field complaints, and technical support issues, providing advice, guidance, and positive solutions.
  • Complete assigned administration and contacts with a high level of speed, accuracy, care, and professionalism.
Requirements
  • Post-secondary education preferred.
  • At least 2 years of customer service experience.
  • Proficient in Microsoft Office 365, experience with Microsoft Dynamics 365 and/or Dynamics for Membership preferred.
  • A complete understanding of YMCA programs and services preferred.
  • Well-developed interpersonal and relationship-building skills.
  • Excellent written communication skills.
  • Self-motivated with excellent time management skills.
  • Proactive and adaptive, with a willingness to participate in mandated training.
Why Work for the YMCA?

The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility. We offer a competitive salary and benefits package, as well as ongoing training and development opportunities to help you grow professionally and personally.

We are committed to creating a welcoming and inclusive environment for all members and staff. If you are a motivated and dedicated individual who is passionate about making a positive impact in your community, we encourage you to apply for this exciting opportunity.

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