Community Care Specialist
1 month ago
The YMCA of Simcoe/Muskoka is seeking a highly skilled and dedicated Community Care Specialist to join our Association Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members and community.
Key Responsibilities- Provide timely and effective information to customers through various communication channels, including phone, email, chat, and social media.
- Process registrations and transactions, and complete administrative functions in our operating systems.
- Act as a liaison between community members and our programs and services, making helpful links between people, resources, ideas, and strategic initiatives.
- Ensure Association deliverables are met that enhance the community members' experience across all areas of the Association.
- Participate in training and team meetings, maintaining strong knowledge of YMCA programs and services, as well as strategic initiatives.
- Manage general inquiries, field complaints, and technical support issues, providing advice, guidance, and positive solutions.
- Complete assigned administration and contacts with a high level of speed, accuracy, care, and professionalism.
- Post-secondary education preferred.
- At least 2 years of customer service experience.
- Proficient in Microsoft Office 365, experience with Microsoft Dynamics 365 and/or Dynamics for Membership preferred.
- A complete understanding of YMCA programs and services preferred.
- Well-developed interpersonal and relationship-building skills, ability to establish rapport, resolve conflict, and provide excellent service to community members and employees.
- Excellent written communication skills.
- Self-motivated with excellent time management skills, resourceful, and able to work independently.
- Proactive and adaptive, shows initiative, anticipates issues in advance.
- High attention to detail and accuracy.
- Demonstrated experience with training and development in traditional and e-learning environments.
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility. We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive team environment. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe/Muskoka is the perfect place for you.
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