Community Care Specialist
4 weeks ago
The Opportunity:
The Community Care Specialist is a key member of the Association Services team, reporting directly to the Supervisor, Strategic Initiatives Community Care Team. This role is responsible for interacting with customers and employees through various communication channels, including phone, email, chat, and social media, while providing exceptional service and quality experiences. The Community Care Specialist will deliver accurate, timely, and effective information, process registrations and transactions, and complete administrative functions in the YMCA of Simcoe/Muskoka operating systems.
In This Role, You Will:
- Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
- Ensure Association deliverables are met that enhance the community members' experience across all areas of the Association.
- Actively participate in training and team meetings, maintaining strong knowledge of YMCA programs and services as well as strategic initiatives.
- Manage general inquiries, field complaints and technical support issues, providing advice, guidance, and positive solutions.
- Complete assigned administration and contacts with a high level of speed, accuracy, care, and professionalism.
- Model appropriate behaviors to staff in line with our Mission, Vision, and Values.
About Us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility. Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming.
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