Technical Solutions Specialist

1 week ago

Brampton, Ontario, Canada Intertape Polymer Group (IPG) Full time

We are seeking a Technical Solutions Specialist to join our team at Intertape Polymer Group (IPG), a global leader in packaging and protective solutions.

Estimated Salary: $42,500 - $52,000 per year

About the Role

This is a full-time position responsible for providing technical support to national accounts, distributors, and end-users. The ideal candidate will be able to analyze customer situations and provide technical sales support and guidance to ensure effective technical solutions are developed that meet client requirements.

  • This role requires knowledge of IPG products, features, functionalities, capabilities, and distribution channels, as well as the ability to effectively communicate the IPG value to customers.
  • The successful candidate will train customers on start-up, operation, and maintenance of various pieces of packaging equipment, including WAT dispensers, product protection systems, case sealers, case erectors, and more.
  • On-site installations, repairs, maintenance, service tasks, and product demonstrations will also be part of this role, as well as maintaining relationships with back-of-house contacts and gathering feedback.
  • This position will assist in developing, defining, and documenting technical sales best practices, including RFQ/RFP analysis, technical audits, quarterly reviews, time studies, annualized cost-saving programs, corporate reporting, and end-user training programs.
  • The Technical Solutions Specialist will partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long- and short-term needs and goals.
Key Responsibilities
  • Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products, and features.
  • Handle technical support calls via phone, email, and website.
  • Follow established communication procedures, including issuing RMA's, preparing and submitting work orders, expense reports, trip reports, and more.
Requirements

To be successful in this role, you will need:

  • Mechanical knowledge, preferably 1 year or more.
  • Strong written and oral communication skills.
  • The ability to present technical concepts to non-technical people.
  • Ability to understand technical diagrams and manuals.
  • Good customer service and organizational skills.
About IPG

At Intertape Polymer Group (IPG), we pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it's through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

We are committed to sustainability and strive to minimize waste in our production processes. With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish.

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you're looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed.

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