Residential Property Administrator

4 days ago

Richmond Hill, Ontario, Canada Power Staffing Solutions Full time

About Us:

Power Staffing Solutions is a leading recruitment agency specializing in Professional Services and Healthcare staffing. With offices in Ottawa and Scarborough, we have expanded nationally and aim to grow further across North America, maintaining our commitment to exceptional service.

About the Role:

This position is for a prominent real estate management and services organization with an extensive network of residences. The ideal candidate will act as a Residential Property Administrator who will be responsible for delivering exceptional customer service to residents and clients while effectively managing and ensuring the accuracy of property administration records.

Key Responsibilities:

  • Customer Service: Uphold an exceptional standard of customer service by communicating efficiently with residents and relevant parties.
  • Resident Support: Address resident inquiries, concerns, and complaints and escalate to Property Manager when required.
  • Reporting and Analysis: Collaborate closely with Property Managers and Property Accountants to analyze, revise, and generate monthly Management Reports for each property.
  • Document Management: Maintain efficient and accurate electronic filing of all pertinent documents by compiling all essential documentation to support due diligence procedures for potential property sales.
  • Availability Reporting: Utilize information from the Leasing Specialist and Property Manager to maintain Weekly Availability Report.
  • Application Handling: Handle applications, including employment verification, landlord reference checks, and credit assessments.
  • Lease Administration: Establish approved leases and prepare lease packages using Yardi.
  • Move-Ins and Move-Outs: Record monthly move-ins and move-outs by applying the Last Month's Rent (LMR).
  • Utility Setup: Coordinate the setup of new tenant hydro accounts.
  • Rental Payments: Gather, organize, and process rental payments in Yardi.
  • Pre-Authorized Payments: Arrange Pre-Authorized Payments (PAP) for tenants.
  • Non-Sufficient Funds: Record and address Non-Sufficient Funds (NSF) payments and generate N4 notices for non-payment of rent.
  • Collection Letters: Create collection letters.
  • Bank Deposits: Manage bank deposits and ensure the accurate filing of receipts.
  • Legal Notices: Ensure the timely submission of legal notices to the Paralegal, including L1 and L2 forms and distribute other required legal forms (N5, N6, N7).
  • Collection Files: Assemble collection files for former tenants.
  • Payment Plans: Verify that tenants are complying with payment plans established by the Landlord and Tenant Board (LTB) and enforce LTB orders through the appropriate enforcement office.
  • Rent Invoices: Implement Yardi to generate monthly rent invoices.
  • Rent Increases: Prepare N1 notices for rent increases and create annual tax receipts.
  • Property Access: Establish a PAP (Property Access Protocol) for tenants.
  • Tenant Insurance: Collect tenant insurance information and provide them with their unique security codes for accessing their accounts.
  • Maintenance and Communication: Address maintenance and communication tickets when necessary.
  • Ad-Hoc Responsibilities: Perform ad-hoc responsibilities as required.

Required Skills:

  • 2+ years of experience in a leasing and property administration role.
  • Proficiency in using property management software such as Yardi is an asset.
  • Possess a solid working knowledge of residential property management.
  • Proficient in using MS Excel and openness to learn Yardi Voyager and Property Vista.
  • Strong communication skills both written and verbal.
  • Exhibits strong administrative and organizational skills.
  • Manages time effectively, ensuring optimal productivity.
  • Upholds a high standard of customer service.
  • Displays a strong motivation to learn and advance within the role.

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