CRM Technical Support Specialist

2 weeks ago

Montreal, Quebec, Canada Talentuch Full time
About the Role

The Technical Support Specialist for CRM will be responsible for providing top-notch support to our clients, ensuring their CRM systems are running smoothly and efficiently.

This is a fantastic opportunity for a skilled and experienced technical support specialist to join our team at Talentuch and make a real impact on our clients' success.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues with CRM systems
  • Collaborate with internal teams to ensure seamless support delivery
  • Develop and maintain knowledge of CRM systems and technologies
  • Stay up-to-date with industry trends and best practices
Requirements
  • Minimum 3-5 years of experience in a similar role and fast-paced tech environment
  • Basic to intermediate knowledge of PHP, MySQL, Apache, and JavaScript
  • Intermediate knowledge of source code control technology, such as Git and SVN
  • Excellent interpersonal and customer service skills
  • Bilingual (French & English)
  • CRM knowledge and Scrum master skills
What We Offer

At Talentuch, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

If you're a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.

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