CRM Technical Support Specialist

1 week ago

Montreal, Quebec, Canada Talentuch Full time

The role of Technical Support Specialist for CRM Systems at Talentuch involves providing exceptional client satisfaction and fixing client issues in a fast-paced tech environment.

We are seeking a highly skilled and experienced professional who can ensure the requirements provided by the customer are clear and actionable.

The ideal candidate will have a minimum of 3-5 years of experience working in a similar role and possess excellent interpersonal and customer service skills.

Key responsibilities include:

  • Providing updates and feedback to the customer on their opened tickets
  • Validating estimation with the CRM consultants and keeping the customer updated accordingly
  • Communicating with the delivery center manager to coordinate the team allocation and ticket dispatch
  • Managing the support boards to ensure everything is up-to-date
  • Escalating any risks identified on a support request
  • Filling the scorecard to track KPIs of the role
  • Improving support SOP

The successful candidate will be bilingual (French & English), have basic to intermediate knowledge of PHP, MySQL, Apache, and JavaScript, and intermediate knowledge of source code control technology, such as Git and SVN.

Talentuch is a Canadian CRM company with a downtown Montreal office, offering a hybrid work environment.

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