CRM Technical Support Specialist

3 weeks ago

Montreal, Quebec, Canada Talentuch Full time
About the Role

The Technical Support Specialist for CRM will be responsible for providing top-notch support to our clients, ensuring their CRM systems are running smoothly and efficiently.

This is a fantastic opportunity for a skilled and detail-oriented individual to join our team and make a real impact on our clients' success.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues with CRM systems
  • Collaborate with internal teams to ensure seamless support delivery
  • Develop and maintain knowledge of CRM systems and technologies
  • Communicate complex technical information to non-technical stakeholders
Requirements
  • 3-5 years of experience in a similar role and fast-paced tech environment
  • Basic to intermediate knowledge of PHP, MySQL, Apache, and JavaScript
  • Intermediate knowledge of source code control technology, such as Git and SVN
  • Excellent interpersonal and customer service skills
  • Bilingual (French & English)
  • CRM knowledge and Scrum master skills
Nice to Have
  • Knowledge of Docker or Kubernetes technology
  • Linux operations

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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