Systems Support Specialist

2 months ago

Kitimat, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly skilled Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees, including troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  • IT Asset Management: Manage and maintain IT assets, including desktops, laptops, and mobile devices, to ensure they are properly configured and functioning correctly.
  • Network Support: Provide support for network-related issues, including connectivity, security, and performance.
  • Collaboration Tools: Assist employees in using collaboration tools, such as Microsoft Teams, SharePoint, and video conferencing equipment.
  • Infrastructure Management: Coordinate with stakeholders to enact infrastructure changes, including network upgrades and the management of remote VPN software.
  • Training and Development: Provide training and support to employees on IT-related topics, including software applications and hardware usage.
  • Stakeholder Management: Develop and maintain positive relationships with employees, stakeholders, and other teams to ensure effective communication and issue resolution.
Requirements
  • Technical Skills: Proficiency in Windows 10, Microsoft 365 Suite, network connectivity, and SaaS applications.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with employees and stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills to troubleshoot and resolve technical issues.
  • IT Security: Knowledge of IT security principles and practices to ensure the security and integrity of company data.

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