Housekeeping Operations Manager

3 weeks ago

Jasper, Canada Accor Full time

About the Role:

The Housekeeping Operations Manager will oversee the daily operations of the Housekeeping and Laundry departments, ensuring the highest standards of cleanliness in accordance with the Hotel standards, policies, and procedures. This role requires strong organizational and communication skills, as well as the ability to work well under pressure in a fast-paced environment.

Key Responsibilities:

  • Consistently offer professional, engaging, and friendly service
  • Follow departmental policies, procedures, and service standards
  • Oversee daily operations of the Housekeeping and Laundry departments as assigned
  • Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies, and procedures
  • Maintain the adherence to Fairmont brand standards
  • Assist in effectively managing employee relations within the department
  • Handle guest complaints and follow through on action required
  • General office administration which includes payroll, scheduling, ordering supplies, and inventory control
  • Assist in the organization and actively participate in the monthly department communication meetings
  • Ensure all employees are trained to work safely
  • Progressive evaluation of staff performance in collaboration with their direct supervisors
  • Maintain and create initiatives in support of our Brand constituents
  • Monitor health and safety regulations and W.H.I.M.S. training
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

Requirements:

  • Previous supervisory experience required
  • 3 years of Housekeeping experience, preferably in a 4 or 5-star property
  • Strong organization and communication skills necessary
  • Laundry experience an asset
  • Valid Alberta driver's license required
  • Computer literacy in Property Manager, Excel, Word
  • Post-secondary degree or diploma in Hotel Management an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Working Environment:

  • Sitting: 2-3 hours/day
  • Walking: 5-6 hours/day
  • Standing: 1-2 hours/day
  • Bending/Reaching: 1-2 hours/day
  • Pushing/Pulling: 1 hour/day
  • Physical Effort: could be lifting up to 50 lbs
  • Visual Effort: high
  • Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Additional Information:

  • Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  • We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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