Housekeeping Operations Manager

2 weeks ago

Jasper, Canada Accor Full time

About the Role:

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Fairmont Jasper Park Lodge. As a key member of our Housekeeping department, you will be responsible for overseeing the daily operations of the Housekeeping and Laundry departments, ensuring the highest standards of cleanliness and adherence to Fairmont brand standards.

Key Responsibilities:

  • Consistently provide professional, engaging, and friendly service to guests and colleagues.
  • Follow departmental policies, procedures, and service standards to ensure exceptional guest experiences.
  • Oversee daily operations of the Housekeeping and Laundry departments, including staff supervision and performance management.
  • Ensure the highest standards of cleanliness and hygiene in accordance with hotel standards, policies, and procedures.
  • Assist in effectively managing employee relations within the department, including recruitment, training, and development.
  • Handle guest complaints and follow through on action required to resolve issues.
  • Perform general office administration tasks, including payroll, scheduling, ordering supplies, and inventory control.
  • Assist in the organization and participation in monthly department communication meetings.
  • Ensure all employees are trained to work safely and maintain a safe working environment.
  • Progressively evaluate staff performance in collaboration with direct supervisors.
  • Maintain and create initiatives in support of our brand constituents.
  • Monitor health and safety regulations and WHIMS training.
  • Adhere to hotel vehicle handling and safety policies while driving hotel and guest vehicles.
  • Follow all safety and sanitation policies.

Requirements:

  • Previous supervisory experience required.
  • 3 years of Housekeeping experience, preferably in a 4 or 5-star property.
  • Strong organization and communication skills necessary.
  • Laundry experience an asset.
  • Valid Alberta driver's license required.
  • Computer literacy in Property Manager, Excel, Word.
  • Post-secondary degree or diploma in Hotel Management an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Working Environment:

  • Sitting: 2-3 hours/day.
  • Walking: 5-6 hours/day.
  • Standing: 1-2 hours/day.
  • Bending/Reaching: 1-2 hours/day.
  • Pushing/Pulling: 1 hour/day.
  • Physical Effort: could be lifting up to 50 pounds.
  • Visual Effort: high.
  • Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery.

Additional Information:

  • Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  • We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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