Registration Services Specialist
2 weeks ago
Job Summary:
The Registration Services Specialist plays a crucial role in the daily operations of the Office of the Registrar by serving and advising a large, diverse client base, including current and prospective students, external stakeholders, and college staff.
Key Responsibilities:
- Process registrations for new and returning students of all student types, ensuring accurate and timely completion of registration records and student data within the Student Information System (SIS).
- Maintain the integrity of registration records and student data, adhering to audit of enrolment guidelines established by the Ministry of Colleges and Universities (MCU) and college policies, deadlines, and procedures.
- Manage one or more specific portfolios, assigned on a rotational basis, serving as the subject matter expert and key contact for inquiries from students, staff, and/or third parties.
- Deal with a large, diverse client base, often handling sensitive matters and complex or escalated situations, leveraging in-depth knowledge of systems, processes, and policies to respond to complex inquiries and advise on the best path forward.
- Respond to a high volume of complex registration inquiries from a broad range of stakeholders, ensuring courteous and accurate information and advice is provided.
- Provide advising on admissions/registration policies and processes for all programs offered by the College.
Requirements:
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business/Office Administration, Systems Analysis, Social Sciences, or other related fields.
- Minimum three (3) years' recent experience processing complex and specialized information and providing guidance in a busy, fast-paced, deadline-driven, computerized customer service environment.
- Areas of expertise include knowledge of registrar's office, college, and Ministry policies related to registration and enrolment reporting; student advising; functional knowledge and experience with a Student Information System (SIS).
About Us:
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We value diversity and are an equal opportunity employer.
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