Registration Services Specialist

4 weeks ago


Toronto, Ontario, Canada George Brown College Full time

Job Summary:

The Registration Services Specialist plays a crucial role in the daily operations of the Office of the Registrar by serving and advising a large, diverse client base, including current and prospective students, external stakeholders, and college staff.

Key Responsibilities:

  • Process registrations for new and returning students of all student types, ensuring accurate and timely completion of registration records and student data within the Student Information System (SIS).
  • Maintain the integrity of registration records and student data, adhering to audit of enrolment guidelines established by the Ministry of Colleges and Universities (MCU) and college policies, deadlines, and procedures.
  • Manage one or more specific portfolios, assigned on a rotational basis, serving as the subject matter expert and key contact for inquiries from students, staff, and/or third parties.
  • Deal with a large, diverse client base, often handling sensitive matters and complex or escalated situations, leveraging in-depth knowledge of systems, processes, and policies to respond to complex inquiries and advise on the best path forward.
  • Respond to a high volume of complex registration inquiries from a broad range of stakeholders, ensuring courteous and accurate information and advice is provided.
  • Provide advising on admissions/registration policies and processes for all programs offered by the College.

Requirements:

  • Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business/Office Administration, Systems Analysis, Social Sciences, or other related fields.
  • Minimum three (3) years' recent experience processing complex and specialized information and providing guidance in a busy, fast-paced, deadline-driven, computerized customer service environment.
  • Areas of expertise include knowledge of registrar's office, college, and Ministry policies related to registration and enrolment reporting; student advising; functional knowledge and experience with a Student Information System (SIS).

About Us:

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We value diversity and are an equal opportunity employer.



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