Registration Services Specialist
4 weeks ago
Job Summary:
The Registration Services Specialist plays a crucial role in the daily operations of the Office of the Registrar by serving and advising a large, diverse client base including current and prospective students, external stakeholders, and college staff.
Key Responsibilities:
- Process registrations for new and returning students of all student types, ensuring accurate and timely completion of registration records and student data within the Student Information System (SIS).
- Maintain the integrity of registration records and student data, adhering to audit of enrolment guidelines established by the Ministry of Colleges and Universities (MCU), as well as college policies, deadlines, and procedures.
- Manage one or more specific portfolios, assigned on a rotational basis, serving as the subject matter expert and key contact for inquiries from students, staff, and/or third parties.
- Deal with a large, diverse client base, often handling sensitive matters, and complex or escalated situations that were unable to reach resolution in other areas of the college.
- Respond to a high volume of complex registration inquiries from a broad range of stakeholders, ensuring courteous and accurate information and advice is provided on a variety of issues.
- Provide advising on admissions/registration policies and processes for all programs offered by the College.
Requirements:
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business/Office Administration, Systems Analysis, Social Sciences or other related fields.
- Minimum three (3) years' recent experience processing complex and specialized information and providing guidance is required.
- Areas of expertise include knowledge of registrar's office, college, and Ministry policies related to registration and enrolment reporting; student advising; functional knowledge and experience with a Student Information System (SIS) is required.
About Us:
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment where everyone matters.
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