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Bilingual Administrator, Client Services

2 months ago

St John's, Newfoundland and Labrador, Canada Grant Thornton Full time

About Us

Grant Thornton is a leading professional services firm that values community and collaboration. With over 3000 employees across Canada, we strive to create a thriving organization that prioritizes our colleagues, clients, and the communities we serve.

Job Summary

We are seeking a highly skilled Bilingual Administrator, Client Services to join our First Contact Center team. As a key member of our team, you will be responsible for providing exceptional client service, managing client inquiries, and supporting the insolvency process.

Key Responsibilities

  • Familiarize yourself with statutory requirements for bankruptcy and insolvency
  • Respond to client inquiries and leads via phone and online channels
  • Undertake intake steps and process to qualify leads
  • Follow up with clients to ensure their needs are met
  • Compile information to support the insolvency process
  • Book appointments and correspond with clients as needed
  • Prepare letters using template formats with customization as required
  • Perform other duties as assigned

Requirements

  • Professional attitude, ability, and presence to establish and maintain positive relationships with colleagues and clients
  • Proven attention to detail, reliability, punctuality, efficiency, and diligence
  • Outstanding organizational skills with the ability to manage multiple tasks
  • Demonstrated ability to maintain confidentiality and diplomacy
  • Ability to work independently and as part of a team
  • Capacity to work under pressure and meet tight deadlines
  • Familiarity with MS Office Suite (Excel, Word, PowerPoint, Outlook)
  • Familiarity with MS Teams and Bookings considered an asset
  • Willingness to learn customized time and billing and client management data systems
  • Two to three years' experience in a customer service environment
  • Bilingual (French) required
  • Experience serving clients both on the phone and in person considered an asset

What We Offer

  • Profit sharing
  • Flex days
  • RRSP contributions
  • Firmwide holiday closure
  • Wellness benefits
  • Concierge-like benefits
  • Work from anywhere in Canada in the summer for 4 weeks
  • And more

Join Our Team