Bilingual Collections Specialist
2 weeks ago
We are seeking a highly skilled Bilingual Collections Agent to join our team at Randstad Canada. As a Bilingual Collections Agent, you will be responsible for handling internal inbound calls regarding billing and payment inquiries from the Sales and Service Team. You will also process all payments, refunds, and collections for Insurance, including creating and validating delinquency letters, preparing registered letters, and making outbound calls to customers to reschedule payments.
Key Responsibilities
- Handle internal inbound calls regarding billing and payment inquiries
- Process all payments, refunds, and collections for Insurance
- Create and validate delinquency letters, prepare registered letters, and make outbound calls to customers
- Verify amounts for clients and handle difficult conversations
Requirements
- Bilingual in French (reading, writing, and verbal)
- 1+ years of relevant experience in customer service or collections
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer
- Competitive pay rate
- Opportunity to gain experience within a top 5 bank
- Potential for conversion to full-time opportunity
- Hybrid role with 2 days of onsite work per week
How to Apply
Interested candidates should apply online today. We look forward to hearing from you
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