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Technical Analyst

1 month ago

Ottawa, Ontario, Canada RPMGlobal Full time
Job Title: Technical Analyst, Information Management

Join our team as a Technical Analyst, Information Management, and contribute to the design, modification, development, writing, and implementation of automation and integration applications for electronic content management (ECM).

Key Responsibilities:
  • Perform technical analysis and develop automation and integration applications in support of business requirements, strategies, and Information Management (IM).
  • Develop technical requirements and translate business needs and functional documents into technical solutions.
  • Analyze business processes, code, and develop enhancements to add functionality and convert existing programs using information management applications.
  • Gather functional and technical requirements for enterprise content management applications and carry out research on solutions for software problems.
  • Implement and customize SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows, and Enterprise Search.
  • Develop test cases in collaboration with business users to minimize production issues.
  • Investigate and resolve critical system issues and support Service Desk colleagues in responding to information management application-related queries.
  • Create technical designs, specifications, change requests, training documentation, and other material.
  • Develop and maintain effective relationships within DCC, and with industry, the Client-Partners, and/or stakeholders.
  • Ensure quality standards are met, in line with corporate expectations.
Requirements:
  • Minimum: College diploma in computer science with eight years' relevant experience, or the equivalent.
  • Preferred: University degree in Computer Science with Project Management Body of Knowledge (PMBOK) and Information Technology Infrastructure Library (ITIL) knowledge/education/training, and Information Management best practices.
Working Conditions:
  • Typical office environment with occasional travel.

As a Technical Analyst, Information Management, you will be part of a diverse and inclusive workplace that values your contributions and provides opportunities for growth and development. We are committed to ensuring everyone has a voice and can be their authentic selves in our workplace.

We are an equal opportunity employer and will consider all requests for accommodation based on a medical contraindication, religion, or another prohibited ground for discrimination under the Canadian Human Rights Act. Should you require accommodation, please email careers@dcc-cdc.gc.ca.