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Administrative Coordinator
2 months ago
**Job Summary**
Cummins Inc. is seeking a highly skilled Administrative Associate to join our remote service team. As an Administrative Associate, you will play a critical role in assisting service requests via ticketing systems and providing exceptional customer service to our clients.
**Key Responsibilities**
- Gather, compile, and verify information and enter it accurately into office systems such as databases or spreadsheets.
- Complete data collection, data entry, and report generation on various departmental related activities.
- Process invoices via our internal billing system for customers in relation to the sale of Cummins Electronic Service tools.
- Process Subscription reconciliations to ensure inventory is replenished and corporate bills are paid.
- Answer calls from customers via the IVR phone system (Cisco Finesse).
- Contact customers to obtain payment information if needed to process invoices.
- Use Excel to keep track of licenses sold to a customer for records.
- Maintain departmental policies and procedures.
**Qualifications**
To be successful in this role, you will need:
- A high school diploma or certificate of completion of secondary education or equivalent experience.
- Fluency in both English and French to assist with French-speaking customers via email or telephone.
**Experience**
- Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
- Previous Customer Service skills are required.
- Cummins or other dealer's products knowledge is a plus.
**Compensation and Benefits**
Cummins offers a competitive base salary rate commensurate with experience, as well as additional benefits, including our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
Cummins is committed to the principles of diversity and employment equity under the Employment Equity Act and strives to ensure that our workforce reflects the diverse nature of Canadian society.
