Bilingual Client Care Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled and dynamic professional to join our Medical Sales Division as a Bilingual Client Care Associate. This role involves handling incoming inquiries, providing assistance, and ensuring a positive patient experience.
Key Responsibilities:
- Provide excellent customer service in English and French.
- Respond to patient inquiries and collaborate with healthcare professionals to address patient needs.
- Process and manage large volumes of client documentation with strong attention to detail.
- Inform clients on current regulations and policies affecting medical cannabis access.
- Update and process documents in our CRM database.
- Maintain confidentiality and accuracy with client information.
- Assist clients with forms and online procedures.
- Resolve complaints using critical thinking skills and maintain documentation.
Requirements:
- Minimum Grade 12 diploma.
- Fluent in English and French (verbal and written).
- Minimum 1-3 years of experience in customer service.
- Administrative Assistant/Medical Office Assistant Certificate as a strong asset.
- Proven analytical and customer service skills in a fast-paced environment.
Why Aurora?
- Flexibility: Enjoy a flexible work environment with remote work options and meeting-free Friday afternoons.
- Total Rewards: Competitive salary, professional development opportunities, and modern technology.
- Team: Diverse and global team of cannabis enthusiasts and innovators.
Diversity and Inclusion:
Aurora is proud to foster and celebrate a diverse community of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves.
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